Returning & Replacement & Refund-Tidebuy Reviews

Please read the following tidebuy reviews to know the Returning & Replacement & Refund on Tidebuy, hope which will be helpful for you to know Tidebuy better.

If you aren't completely satisfied with your purchase, you may return it within 15 days of delivered date.

If your item is damaged, defective or incorrect upon arrival, please contact us to arrange for your return.

Please note: 

* You must return items in new or unused condition with all original materials.

1.You will be responsible for contacting before your return. Be sure to include your order number, login account, and return reason on a piece of paper with your return.

2.we will confirm the application for refund within 2 working days generally.

3.We will refund your money to your account within 2-7 business days after your return has been received and confirmed. We are not responsible for lost,damaged or stolen packages.

4.We will refund  the partial cost of  merchandise but exclude the original shipping charges and return shipping fees if the return applied.

5.If you wish to make an exchange or need a replacement, you must return the original item back to us and place a new order for a replacement item. For assistance, please click here to contact us.

In addition, it is recommended that you take some pictures for details if the item(s) is (are) not the same as the picture shown or the description we say. 

Tidebuy.com does not accept returns on jewelry, accessories, tattoos supplies, swim, intimates, and anything noted as final sale.

Warm Tips:

For US customers,we provide new return address in Los Angeles,United States(only for US orders).

Please ship returns to:

Company name:ECPL AA Return

Warehouse address: 275 E. Redondo Beach Blvd. Gardena , CA,USA  90248

Tel: 00-86-29-68508332

For other customers from those countries as following:

Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland,

Please ship returns to Poland Warehouse.

You will be responsible for contacting us before your return. If you return it in private, we will not be able to accept your case, so you must contact us before returning the goods.Be sure to include your order details,like items,order no.,sub-orders,especially,your tracking number and courier company for your returns.

For any other questions,please contact with customer service.We will respond as soon as possible generally within 24 hours

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